Managed IT Services
Round the clock monitoring, patching and helpdesk support that keeps your team working and your systems current.
Serving Westchester and the New York metro area
Your Tech Experts IT | Cyber Security | AV
Fiber1Solutions runs the technology your business depends on, from the firewall at the edge of your network to the cable in the wall and the screen in your conference room. One team, one number to call, no finger pointing.
- Response in minutes, not business days
- Flat monthly pricing with no surprise invoices
- One partner for IT, security, cabling and AV
Built on the platforms your business already trusts
- 24/7
- Monitoring and emergency response
- < 15 min
- Average first response on critical tickets
- 14
- Service lines under one contract
- 10+
- Years serving the New York metro area
Our Services
Everything your technology touches, handled
14 service lines under one roof. Take the whole stack or just the piece you are missing, and scale up whenever you are ready.
Cybersecurity
Layered defenses, endpoint detection and response, and security awareness training built around real business risk.
IT Consulting
Technology roadmaps, budget planning and vendor selection from engineers who will still be here to implement them.
Network Security
Next generation firewalls, segmentation, secure remote access and continuous traffic inspection at the perimeter and inside it.
VoIP Phone Systems
Cloud phone systems with auto attendants, call routing and softphones that follow your staff anywhere they work.
Cloud Solutions
Microsoft 365, Azure and hybrid cloud migrations planned and executed without the downtime horror stories.
Disaster Recovery and Backup
Immutable backups, tested restores and documented recovery objectives so an outage stays an inconvenience.
Virtualization
VMware, Hyper-V and virtual desktop deployments that consolidate hardware and cut what you spend keeping it running.
Audio and Video
Conference rooms, digital signage and distributed audio that work the first time somebody presses a button.
Structured Cabling
Certified Cat6, Cat6A and fiber installations, cleanly dressed, fully labeled and tested to standard.
Smart Home and Business
Lighting, climate, shades and entertainment unified into one system you control from a single app.
Access Control
Card, fob and mobile credential systems with audit trails covering every door you own.
Security Cameras
IP camera systems specified for the shot you actually need, with retention that holds up as evidence.
Web Design and Development
Websites, web applications and custom software built by the team that already runs your infrastructure.
Why Fiber1Solutions
The provider you call when the last one kept passing you along
Technology problems rarely stay inside one category. A dropped video call is a network problem. A camera that keeps going offline is a cabling problem. A phone system that sounds terrible is a bandwidth problem. When those live with four different vendors, you become the project manager.
We built Fiber1Solutions to end that. Managed IT, security, cloud, phones, cabling and AV all sit with one team, under one agreement, with one number to call.
More about how we work-
One partner for the whole stack
Most providers hand off the moment your problem involves a cable, a camera or a conference room. We run all of it ourselves, so nobody gets to blame the other vendor.
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Engineers, not a ticket queue
You reach someone who already knows your environment. No tier one script, no repeating the problem three times before anything happens.
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Flat, predictable pricing
One monthly number covering support, monitoring and tooling. Your IT spend stops swinging with the number of things that went wrong that month.
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Local and on site when it matters
Remote support handles most of it. When a problem needs hands on hardware, we are close enough to be there the same day.
How we start
Four steps from first call to fully managed
No lengthy discovery phase you pay for, and no commitment before you have seen what we found.
- 01
Assessment
An engineer documents what you actually have, tests your backups and checks the systems that matter most. You get a written findings report whether or not you hire us.
- 02
Plan and quote
We rank what we found by real business risk, not technical severity, then quote a fixed scope with a sequence that respects your budget and your calendar.
- 03
Onboard
Two to four weeks of structured work: monitoring and security agents deployed, backups standardized, documentation built and whatever we found broken repaired.
- 04
Run and improve
Continuous monitoring, scheduled patching and unlimited support, with a quarterly review that keeps a rolling technology roadmap in front of you.
Industries
We know what your sector has to answer for
Compliance obligations, uptime expectations and the systems that cannot go down differ by industry. Here is where we spend most of our time.
Healthcare and Medical Practices
HIPAA aligned infrastructure for practices that cannot afford a records system to go dark mid appointment.
Legal and Professional Services
Confidentiality, retention and mobility for firms whose billable hours depend on systems staying up.
Finance and Accounting
Controls, logging and hardened endpoints for firms handling money and the records that follow it.
Construction and Real Estate
Connectivity and collaboration that reach the trailer, the site and the model unit, not just the main office.
Education and Nonprofits
Grant conscious technology that stretches a limited budget without leaving gaps an attacker can use.
Retail and Hospitality
Point of sale, guest Wi-Fi and surveillance across one location or twenty, managed centrally.
FAQ
Common questions before the first call
If your question is not here, ask it directly. We answer these all day and we would rather you had the information before you commit to anything.
Still stuck? Send us the question and a real engineer will answer it.
What size businesses do you work with?
Most of our clients run between 10 and 250 staff across one or several locations. Below that a full managed agreement is often more than a business needs, and we will tell you so and scope something smaller instead.
Do you only serve Westchester County?
We are based in Yorktown Heights and Westchester County, NY, Rockland County, NY, Putnam County, NY, New York City, NY is our core region, where on site response is same day. For scheduled project work such as buildouts, cabling and multi site rollouts we travel anywhere in the United States. Remote support and cloud work we deliver nationwide.
Can you work alongside our existing IT person?
Yes, and it is common. Co-managed arrangements let your internal IT manager stay the face of technology while we provide after hours coverage, monitoring tooling, project capacity and specialist skills. It also removes the single point of failure that one internal person represents.
How quickly can you respond to an emergency?
Critical issues that stop work get a response in under 15 minutes during business hours, and emergency support is available around the clock for clients on an agreement. Most problems are resolved remotely. When hardware needs hands, we are local enough to get there.
What does it cost to get started?
The initial assessment is free and there is no obligation attached to it. Ongoing managed services typically run between 100 and 200 dollars per user per month depending on your environment and compliance requirements. Project work is quoted as a fixed scope.
Are we locked into a long contract?
Our standard agreement goes month to month after an initial term. If we are not delivering, you should be able to leave. We would rather earn the renewal than trap you into it.
Let us take a look
Revolutionizing Technology Solutions
Tell us what is slowing your business down. We will assess your environment, show you what we found and quote the fix in plain English. No obligation and no sales theater.